PRIVACY POLICY


Last Update: December 11, 2015

We at Coast Cities Escrow, (referred to as "Coast Cities”, “CCE”, "we," "us," or "our") recognize the importance of protecting the privacy of certain information ("Information") collected about our customers and prospective customers (referred to as "Customers," "you" or "your"). This privacy statement discloses what information we gather, how we use it, and how to correct or change it. At CCE it is our intention to give you an understanding about how we collect your Information and the use we make of it in the course of our business.

To that end, CCE gathers two types of information about Customers: data that Customers provide through optional, voluntary registration on our sites; and data CCE gathers through aggregated tracking, mainly by tallying page views throughout our sites. Such information enables us to tailor our content to fit Customers' needs better and to help our advertisers understand our audience. CCE will not disclose personal Information to third parties without your consent, except as may be noted in this Privacy Policy or disclosed to you when the Information is submitted.


HOW DOES COAST CITIES COLLECT INFORMATION?


Optional registration

We collect information by specifically requesting it from you. Generally this occurs when you register at a site or request information or a service. Usually, the CCE sites and CCE's service partners use your information to operate the sites and to deliver services. CCE sites also use your information to inform you about other products or services available from CCE and its affiliates.


USAGE TRACKING


Use of Internet Protocol ("IP") Addresses:

An IP address is a unique number that is automatically assigned to your computer whenever you're surfing the Internet so that your computer can be identified by the main computers, known as "Web servers," that "serve up" Web pages.

CCE and/or its affiliates collect IP addresses for the purposes of system administration, to report aggregated information to our advertisers, and to audit the use of our site. When Customers request pages from CCE's and/or its affiliates' sites, our servers log the Customers' IP addresses. We do not normally link IP addresses to anything personally identifiable, which means that a Customer's session will be logged, but the Customer will remain anonymous to us. We can and will use IP addresses to identify a Customer when we feel it is necessary to enforce compliance with our site terms of use or terms of service or to protect our service, site, customers or others.


USE OF COOKIES


What are cookies? Cookies are small pieces of information that a Web site sends to your computer for record–keeping purposes, which information is stored in a file on your computer. Cookies make Web surfing easier for you by saving your preferences so that we can use the saved information to facilitate your use of our Web site when you return to the site. Cookies do not tell us your individual identity unless you have chosen to provide it to us.

By showing how and when Customers use a site, cookies help us see which areas are popular and which are not. Many improvements and updates to the site are based on such data as total number of visitors and pages viewed. This information is most easily tracked with cookies. We use the information from cookies to provide services better tailored to our Customers' needs.

Most cookies expire after a defined period of time, or you can delete your cookie file at any time. Most browsers are initially set up to accept cookies. You can reset your browser to refuse all cookies or indicate when a cookie is being sent. However, note that some parts of CCE and/or its affiliates' services will not function properly or may be considerably slower if you refuse cookies. For example, without cookies, you will not be able to set personalized preferences, and/or may have difficulty completing marketing transactions. CCE and/or its affiliates have two primary uses for its cookies. First, we use them to specify a Customer's preferences. For example, Customers can specify keywords across several categories or markets so you don't have to tell us repeatedly about certain features in the home you are seeking. Second, we use cookies to track Customers' Web site usage trends and patterns. This helps us understand our Customers' needs better and improve areas of CCE's and/or its affiliate’s services that our Customers find valuable. While both of these activities depend on the use of cookies, you have the option of disabling the cookies via your browser preferences.


COAST CITIES' USE OF REMARKETING WITH GOOGLE ANALYTICS


CCE uses analytics data and the DoubleClick cookie to display ads when you visit our websites or other sites on the Internet. Site visitors may opt out of the DoubleClick cookie by visiting the Google advertising opt–out page or they may opt out of Google Analytics by visiting the Google Analytics opt–out page.


WITH WHOM DOES COAST CITIES SHARE MY INFORMATION?


As a general rule CCE will not disclose any specific personal information that you submit to us about you ("Personal Information") in a manner that connects you with the Personal Information, except when we have your permission or under special circumstances, such as when we believe in good faith that the law requires it or under the circumstances described below. By leaving your contact information in one of our forms for example, in order to submit or register, you do so by agreeing to this Privacy Policy and our Terms of Use. The following describes some of the ways that your Personal Information may be disclosed.

Third Party & Aggregate Data: From time to time, you may be offered the opportunity to receive materials or special offers from third parties. If you opt to receive information from these third parties, CCE will (with your permission) share your name, address, phone number and e–mail address with such third parties. Under confidentiality agreements, CCE may match Personal Information with third party data. Also, CCE may keep track of what portions of the Web site Customers are visiting and other Customer statistics, and aggregate this information to help us create a better experience for users of our Web site. This is all done without knowing your name or other Personal Information in order to describe our viewers and services to prospective partners, advertisers, and other third parties, and for other lawful purposes.

Other: CCE may also disclose account Information in special cases when we have reason to believe that disclosing this Information is necessary to identify, contact or bring legal action against someone who may be violating CCE's terms of use or terms of service, or may be causing injury to or interference (either intentionally or unintentionally) with any of CCE’s rights or property, other CCE Customers, or anyone else. CCE may disclose or access account Information when we believe in good faith that the law requires it and for administrative and other purposes that we deem necessary to maintain, service, and improve our products and services.


HOW CAN YOU CONTROL THE USAGE OF INFORMATION?


In case you change your mind or some Personal Information changes (such as your zip code or e–mail address), we will try to provide a way to correct, update or remove the Personal Information that you give us. We also give you the opportunity to control the communications we direct to you. We offer Customers the opportunity to "opt out" of having Personal Information shared with parties outside of CCE and/or its affiliated companies. If a Customer wishes to update Personal Information or objects to any usage provided herein for any reason, he/she may e–mail the requested change to: zerotolerance@coastcitiesescrow.com.


HOW WILL WE NOTIFY YOU OF A CHANGE TO OUR PRIVACY POLICY?


CCE may amend this Privacy Policy from time to time. If any substantial changes are made to CCE’s Privacy Policy, we will update and post the changes along with the new version on this CCE site.


WHAT HAPPENS WHEN YOU LINK TO A THIRD PARTY SITE?


You should be aware that when you are on CCE's and/or its affiliates' sites you could hyperlink or be directed to other sites that are beyond our control and/or outside our service. For example, if you "click" on a banner advertisement or a coastcitiesescrow.com search result, the "click" may transfer you off the coastcitiesescrow.com. These other sites may include sites of advertisers, sponsors and partners that may use CCE's and/or its affiliates' logo as part of a co–branding agreement. These other sites may send their own cookies to Customers, collect data, or solicit Information.

CCE and its affiliates do not control such sites, and, therefore, are not responsible for their contents or the hyperlinks or advertising they choose to place on such sites. CCE's and/or its affiliates' inclusion of hyperlinks to these sites do not imply any endorsement of the material on such sites or any association with their operators. CCE's policy does not extend to anything that is inherent in the operation of the Internet, which is beyond CCE's and its affiliates' control.

Please keep in mind that whenever you give out information online (for example, via message boards or chat) that information can be collected and used by people you don't know. While CCE and its affiliates strive to protect their Customers' information and privacy, we cannot guarantee the security of any information you disclose online, and you disclose such information at your own risk.


IS MY INFORMATION SECURE FROM OTHERS USING THE COAST CITIES SITE?


The importance of security of all information associated with our Customers is an important concern to us. We exercise care in providing secure transmission of your information from your computer to our servers. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your information, CCE and its affiliates can't ensure or warrant the security of any information you transmit to us or from our online products or services, and you do so at your own risk. Once we receive your transmission, CCE uses industry standard efforts to safeguard the confidentiality of your information, such as firewalls and Secure Socket Layers.


YOUR ACCEPTANCE OF THESE TERMS


By using this site, you signify your agreement to CCE's Privacy Policy. IF YOU DO NOT AGREE WITH THIS POLICY, PLEASE DO NOT USE THIS SITE. Your continued use of CCE's and/or its affiliates' sites following the posting of changes to these terms will mean you accept those changes.

Quick Tips

Testimonials

For Julie Parker: Julie Parker is by far the most proficient and meticulous escrow officer I have ever had the pleasure to work with.  Not only have I been impressed by her effectiveness, but my clients have been enamored by her personal customer service.

- Pablo Rener, Broker




For Julie Parker: I just wanted to thank you for your dedicated work in successfully closing escrow on the Laguna Woods Village property. This was a quick escrow with many special requirements and your ability to remain calm and professional in your communications throughout the entire process made everything go very smoothly. Your knowledge and expertise enabled us to close on time and my buyer is extremely happy. You were a joy to work with! I would recommend Julie Parker at Coast Cities Escrow to anyone!

- Cindy Uhrik, Realtor




For Julie Parker: I want to express my sincere appreciation and recognize the amazing job that Julie Parker did with a closing today. The escrow company selected by the Seller was unable to get a payoff demand after many attempts over the last 2 weeks and had given up. I went to Julie for help this morning because I didn’t know where else to turn. To make a long story short, she jumped into the middle of the nightmare and told me she’d do whatever she could to make it happen for our clients. Through perseverance and a few key industry contacts, she had all the issues resolved within 2 hours! The other escrow company had been trying to get this done for the last 2 weeks! This wasn’t even her escrow!! She clearly went out of her way to throw us a “life ring” at the 11th hour with a commitment to our success that is far above anyone’s expectations. Julie is truly one of our most valuable assets and we’re very lucky to have her as part of our team. I give her the highest recommendation possible and can assure you she has 100% of my loyalty for all future escrows. Julie unselfishly made things happen when others couldn’t! Most importantly, we have happy first time homeowners moving into their new home tomorrow.

- Dean Lueck, Realtor




For Laura Morse: What a great job you and your team have done again for us. Our escrow closed on time. All the paperwork was done to the highest standards. We have happy buyers, sellers and real estate agents. Your prompt and timely attention to all issues and a quick and accurate resolution to all matters did make our lives easier. Your positive attitude at all times was amazing. Thank you again for your professionalism, accuracy and timely responses. We are looking forward to be working with you and your team on all our future transactions.

- Rula Malas & Cyrus Movaghar, Realtors




For Laura Morse: For the last 15 years, I have used the services of Laura Morse at Coast Cities Escrow. She has handled dozens upon dozens of transactions for me. I know I can rely upon Laura as she has dealt with every type of transaction for me you can imagine without dropping the ball or giving less than 100% effort for my clients. In the current market in which Short Sales are a large portion of nearly everyone’s business, I find Laura to be crucial to the success of my business. Knowledge, experience and responsiveness to clients needs – isn’t that what it’s all about?

- Mikey Hall, Realtor




For Beverly Toma:I recently had a listing referral that I gave to one of our Huntington Beach Brookhurst agents and had the pleasure of working with Beverly Toma. Beverly was so helpful and professional throughout the transaction that it made my job that much easier. She always included me in all of the email communication and I never had to question where we were in the process. I can’t tell you how much I appreciated that! She was a pleasure to work with and I look forward to working with her on future transactions.

- Susan Vindiola, Mobility Manager Relocation & Corporate Services Division




For Beverly Toma:I am privileged to have worked with Beverly for over 2 years now and could not be more pleased with her quality of service and level of professionalism. I can count on her to remain on top of my files and know she is prepared for any situation that comes up. She always goes the extra mile to guarantee each transaction runs smoothly and can naturally make my clients feel at ease when working with her. She is dedicated and works hard and I look forward to working with her in the years to come.

- Lily Campbell, Realtor




For Beverly Toma: I recently had the opportunity to work with Beverly on a transaction in Costa Mesa and I will say that I had a very pleasant experience. As a real estate broker, clear communication is the most important aspect of any real estate transaction and she was excellent when it came to that part. Beverly was always available for me and my team to answer any questions, concerns or requests we had throughout the escrow process. She was always extremely helpful and made my client and I feel as if our specific transaction was the most important one on her plate. If I can work with her again, I definitely will. She is very courteous and gets directly to the point ensuring no time is ever wasted. If we were not able to get a hold of Beverly, her team members were always there to assist and would jump right in to take care of us. Whatever systems she has in place are definitely effective and working. I highly recommend working with Beverly and using her for your escrow needs when possible. Thank you Beverly!

- Ernie Aguilar, Broker